Online casinos need to be fair, make their payments in time, and offer their players the highest level of security. Unfortunately, not all of them adhere to these standards. That’s why casino blacklists are essential, as their goal is to protect gamblers from being scammed.
It’s pretty simple: if an online casino is on a list, it’s not worth your time. But have you ever wondered how do these sites end up on such a list in the first place? Today, we’re going to talk about the factors that get online casinos on a blacklist.
Many reasons can get an online casino blacklisted. If a gambling site violates any of these categories, it will end up on a blacklist.
Making Late Payments
Although there are no strict guidelines on the speed of withdrawal processing, payouts should be conducted within specific time frames:
• Up to two days for eWallets
• Between one and five days for debit/credit cards
• From two to seven days for bank transfers
• Seven to fourteen days for checks
So if an online casino fails to complete your cashout in these time frames, it may have serious problems, or it’s even trying to scam players. In some cases, gaming sites process requests slowly to give their customers more time to gamble. Players get impatient, cancel the cashout request and continue to gamble away their money. None of these scenarios is good.
Not Paying at All
An online casino that can’t handle withdrawals is probably struggling financially and likely won’t be able to pay its customers. Whatever the problem may be, there’s no excuse.
In some cases, you may stumble upon a casino that will openly try to steal your money. Such operations are usually small and try to scam as many players as possible in a short amount of time.
During registration, you are required to give your email address. This practice allows online gambling sites to send you promotional offers and other information. And that’s perfectly fine.
However, no one wants to be bombarded with countless offers daily. If this happens, you can choose not to receive casino newsletter anymore, although some sites make this process difficult, hoping you’ll eventually give up.
Some casino advertisements can make you feel that your chances of winning are much better than they actually are. However, a misleading ad doesn’t necessarily mean that an online casino is dodgy.
Many leading online casino operators have been slammed with fines over misleading ads. In 2018, LeoVegas, one of the most reputable names in the industry, paid a hefty £627,000 fine for inappropriate advertisement.
No one wants to play rigged games. Online casinos need to offer games that are fair and completely random. They should also provide information on the return to player (RTP) and award prizes according to the paytable.
Unfortunately, not all casinos offer fair gaming, and many of them continue to operate without problems. However, they are sure to end up on a blacklist.
Unclear Terms and Conditions
Before depositing at an online casino, be sure to read the terms and conditions carefully. That way, you should get familiar with the casino’s bonus policies. However, some casinos offer unclear terms and conditions or can even change them in their favour.
Bonus policies must always be clear. You should avoid casinos that use ambiguous language.
Not Paying Big Prizes
Let’s be honest: everyone plays to win, hopefully, a life-changing jackpot. If this ever happens, players should receive their prize in accordance with the casino’s policy.
Some casinos, unfortunately, can try to get around paying these prices. An online casino refused to pay its customer who hit a progressive jackpot, stating the game’s developer was responsible for that. The (un)lucky player contacted the company which made the slot but had no success in collecting his winnings.
In the end, he did settle for an undisclosed amount, which wasn’t nearly as big as the jackpot he won. Both the casino and the developer are still doing fine, with the latter being one of the more successful names in the industry.
Inadequate Customer Service
When you have a problem or a question, the best thing to do is contact the casino’s customer support. This service needs to act in a timely manner.
Most online casinos have the live chat option, which usually replies quickly while using email or phone support can take some time. Slow responses increase the time needed to resolve a matter and can leave customers unsatisfied.
Dealing with an unprofessional customer support representative is something no one wants to experience, but it can happen. In some cases, the casino’s employees won’t know how to help you, sometimes they’ll be unwilling to resolve a matter, or they can even be rude.